FAQ's

1) How is Axia Fx better than the bank?
2) How do I set up an Account?
3) How quickly can I trade?
4) Is it very complicated to trade with Axia Fx?
5) Is there a minimum amount I can transfer?
6) How long do I have to make payment to Axia Fx for my trade?
7) How do I pay for the currency I’ve ordered?
8) How long does it take to transfer funds?
9) How much does it cost for the service?
10) How will Axia Fx save me money?
11) How do I know my money is safe?
12) How can I protect myself from currency/market movements?
13) How can I fix an exchange rate for the future?
14) Are there any charges from my receiving bank?
15) I have a regular amount I need to move every month can you help?
16) I have funds available and I am happy with the exchange rate but I do not have a bank account yet, can you hold my funds?
17) What is the best way from me to monitor the exchange rates?
18) How does Axia Fx earn their money?
19) What makes the currency markets change?
20) Where do you obtain your information from?
21) Do you know what the rate will be next week, month or even next year?
22) What happens if I am unable to pay for my trade?

1) How is Axia Fx better than the bank?
Unlike dealing with the banks, when you use Axia Fx you will be dealing direct with your account manager who will develop a complete understanding of your Foreign Exchange requirements. Due to the volatile nature of the currency markets, there are both risks and opportunities and Axia Fx will protect you from these risks, whilst helping you take advantage of any opportunities. You will receive up-to-the minute information on data that may affect the currency markets, enabling you to make more informed decisions.

2) How do I set up an Account?
Opening a trading account with Axia Fx is simple. All you need to do is complete our online registration form . Alternatively you can request for our account opening form to be sent to you. This can be faxed or posted back to us. When you speak to your Personal Account Manager for the first time, they will perform a quick identification check before the account can be activated.

3) How quickly can I trade?
Your trading account will be activated within an hour upon receipt of your completed documentation.

4) Is it very complicated to trade with Axia Fx?
Axia Fx’s trading process is extremely simple we have an on-line account opening system. Once your account is activated your account manager will talk you through the 5 step process to obtaining your currency at the most competitive price.

5) Is there a minimum amount I can transfer?
Axia Fx pride ourselves on seeing the bigger picture and we understand that you may need to send smaller amounts for solicitors or furniture therefore we do not have a minimum amount. There is no limit to how much you can transfer.

6) How long do I have to make payment to Axia Fx for my trade?
This will depend on which type of trade you have done, you can choose the date when you need to have your funds with Axia Fx.

7) How do I pay for the currency I’ve ordered?
There are three methods to settle a trade.

• CHAPS (CLEARING HOUSE AUTOMATED PAYMENT SYSTEM) Which is a same day transfer. Your bank may charge you to transfer money using this method.
• BACS, this includes online transaction and can take 3-4 days (BANKING AUTOMATED CLEARING SYSTEM)
• CHEQUE this will take up to 5 days to clear depending upon receipt.

8) How long does it take to transfer funds?
We can send funds same day and provide you with a confirmation.

9) How much does it cost for the service?
It is totally free of cost to open an account with Axia Fx and we will not charge you for your onward transfer. *

10) How will Axia Fx save me money?
Axia Fx will provide you with a better exchange rate than you would achieve at your bank and we will not charge you for your transfer *.

11) How do I know my money is safe?
Axia Fx are registered with HM Custom & Excise (MLR) for Money Laundering purposes and also have secure client accounts.

12) How can I protect myself from currency/market movements?
Your Personal Account manager will advise you on which type of contract that you will require plus they will keep a close watch on the markets for you.

13) How can I fix an exchange rate for the future?
We offer a service, which is called “FORWARD FIXED CONTRACT”. You can book exchange rates up to two years in advance using this service.

14) Are there any charges from my receiving bank?
Axia Fx has a number of relationships with banks abroad which may mean you will not be charged a receiving fee.

15) I have a regular amount I need to move every month can you help?
Axia Fx have less overheads than the bank therefore can offer better prices and still make money.

16) I have funds available and I am happy with the exchange rate but I do not have a bank account yet, can you hold my funds?
Axia Fx can hold your funds in our secure client accounts until you are ready for them to be instructed to your receiving bank.

17) What is the best way from me to monitor the exchange rates?
Axia Fx has live streaming price so you can keep up to date on our website.

18) How does Axia Fx earn their money?
Axia Fx earns its money by quoting you slightly less than the rate we achieve.

19) What makes the currency markets change?
Currency markets are constantly moving. This is caused by an infinite number of reasons from interest rate rises to fluctuations in oil prices.

20) Where do you obtain your information from?
At Axia Fx we have over a hundred years of experience in Foreign Exchange sourcing information from various banks and institutions through out the world.

21) Do you know what the rate will be next week, month or even next year?
There are no guarantees for where a rate will be in the future but with our vast experience in the FX market we will help to minimise the risk you are exposed to.

22) What happens if I am unable to pay for my trade?
There are various options we can put into place to accommodate your situation, please contact your account manager so we can help you.

*All transfers are free with the exception of split payments which will incur a fee of £6.00 for every subsequent transfer.